FULL MANAGEMENT SERVICE - A STEP by STEP GUIDE.
Most of our White Letting clients let a property or properties for convenience, investment or both. While they are looking for proper financial reward without the worry of close involvement, they also want to be assured that they maintain control of their property. Our Full Management Service is designed to meet these objectives in every detail.

RENT COLLECTION.
Our tenants are normally regular payers and we are glad to report very few problems in this area. This is partly thanks to our initial vetting procedures but also to a computerised system that closely monitors when rents are due. Any non payment, for any reason, is quickly obvious and rigorously pursued. Any difficulties receive our immediate personal attention.

SAFE REMITTANCE.
Rents, less commission, reach you safely via a Bankers Automated Clearing System (BACS). We instruct our bank electronically, which then transfers the amount to your account as cleared funds so that the money is immediately available to you - no lost cheques, postal problems or visits to the bank!

CLEAR RECORDS.
Our monthly statements are there to keep you fully informed, detailing rent due dates and when collected from your tenant. It shows your income and expenditure along with the amount sent to your bank. We can also send you end of year tax summaries upon request or previous statements.

SECURITY.
Tenants found by us have already passed our rigorous vetting procedures. Doubtful applicants are readily rejected. However, we can also offer comprehensive insurance for landlords, part of which can cover loss of rent. Details are available on request.

REPAIRS and MAINTENANCE.
We can deal with all running repairs, sometimes at no cost, while ensuring necessary work on routine maintenance contracts is carried out. Any larger repairs are investigated by the White Letting team, estimates are obtained and then your approval is sought prior to proceeding. Importantly, if we have to use external contractors, we always check that work is actually completed and to our satisfaction. As an annual gas safety certificate is a legal requirement, we will arrange for annual gas checks by a Corgi Registered Engineer. We can use our contractors or, if you prefer, your own.

EASILY AVAILABLE.
From a tenant’s viewpoint, the landlord or managing agent’s reputation is largely judged by the speed and quality of maintenance issues. That’s why contact is essential 24/7, whether it is for something as major as a water leak or simply a tenant being locked out of the property. Tenants are issued with a Tenancy Notes pack giving them details of what to do and who to call in an emergency if our office is closed. As part of legal requirements, basic safety instructions on electrical appliances are also included.

PROPERT VISITS.
Each property in our care is visited periodically, not just to check that tenants are treating your property with respect but also for signs of wear and tear that may need addressing. After all, prevention is often better than cure. For instance, overflow pipes that continually run to the outside of properties is a common cause of problems sometimes overlooked and therefore not reported by tenants. This is not solely a waste of water. It can also cause damp intrusion that then becomes costly to repair.

QUESTIONS, COMPLAINTS and ADVICE.
We deal with all your tenant’s day to day needs, involving you as much or as little as you choose.

CARE FREE GENERAL MANAGEMENT.
We relieve you of the payment of property related bills, obtaining estimates for larger work, dealing directly with contractors and overseeing regular maintenance contracts. We guide you over legal issues and oversee notices when the tenant is due to move out. Under separate contract, we can arrange and report on major work.

TENANT VACATES the PROPERTY.
When it is time for the tenant to move out, we arrange to meet them at the property. Meter readings are checked and we request proof that all utilities are fully paid and finalised. Keys are collected and we check that the property is secure, appliances are switched off and that fridge and freezer doors are left open. A thorough check is made of the inventory and we agree any dilapidation figure between you and the tenant. If necessary, we arrange for dilapidations to be corrected. Once we have received receipted utility bills, we pass on any dilapidation money to you and refund the balance to the tenant.

PREPARE for RE-LETTING.
As soon as your tenant has moved out, preparation begins for your new tenant’s occupation. Our property cleaning service is made available. As a requirement of law, we will arrange for a ‘Portable Appliance Test’ (PAT Test) to be undertaken to all your electrical appliances.